Please read the following before completing our enquiry form:
If you have a live booking, you can call our Customer Service Line on 03330090997 where an agent will help with your query.
Once bookings are completed, they are final as they are immediately confirmed with the theatre. We do not offer refunds of bookings.
Please note bookings within 48 hours cannot be exchanged or amended. Bookings more than 48 hours away may be approved for an exchange but this is not guaranteed and may be subject to fees.
Before contacting us, please check the event page on our website and our FAQs as your query may be answered there. Our FAQ will also detail how to redeem a voucher.
For any cancelled performances, we will endeavour to contact you by email and SMS as soon as we have information from the production. You do not need to contact us until we have contacted you.